Do you have any questions? Would you like to learn more about our products, or do you need help with your order?
We’re here for you!
Contact us by email, phone, or through the form. Our team is at your service and will be happy to answer your questions and address your concerns. Visit us at one of our brick-and-mortar stores or write to us—we look forward to hearing from you!
You can contact us in whatever way is most convenient for you:
See how close we are to you! Check out Our Stores
Marketing Director
m.klimiuk@hdreygroup.pl
Accounting
i.tryniszewska@hdreygroup.pl
HDRÈY GROUP SP. Z O.O. 103E Całowanie St. 05-480 Całowanie
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Check out the most frequently asked questions FAQ
MY ACCOUNT
Do I need to create an account to place an order?
You don’t need to create an account yourself—it’s created automatically when you place an order, based on the email address you provide. Having an account has many benefits: Your information (shipping addresses, billing information, phone number) will be saved, so you won’t have to re-enter it for future purchases. You’ll also gain access to your order history, shipment statuses, easier returns, and the HDREY BEAUTY AWARD loyalty program, where 10% of each order is converted into loyalty points and discounts on future purchases.
I forgot my password—what should I do?
You don't have to worry about remembering passwords! To log in, simply enter the email address associated with your account. We'll send you a one-time, unique password to that address, which will allow you to securely access your account. This password is valid for only 15 minutes.
How can I change my password?
Our system does not use permanent passwords, so there is no need to change them. Every time you want to log in, you will receive a new, one-time password at your email address, which will allow you to securely access your account.
How do I update my personal information?
To update your information, simply log in to your account using a one-time password. Then go to the “Personal Information” section, make the necessary changes, and confirm them. If you encounter any difficulties, please contact our customer service team—we'll be happy to help!
How is my personal information stored?
Your data is stored in accordance with applicable data protection regulations (GDPR). We use it solely for order fulfillment, invoicing, and delivery. Your data is not shared with or sold to third parties without a legal basis. You have the right to access, edit, or delete your data, or to restrict its processing. You can find details in the Privacy Policy.
How do I delete my account?
If you want to delete your account, please contact our customer service department. Please note that deleting your account will result in the loss of your order history and points earned in the Hdrey BEAUTY AWARD loyalty program. If your email address or other information has changed, you don’t need to delete your account—simply update it in the “Personal Information” section.
MY ORDERS
How can I place an order?
It's very easy! Just follow a few simple steps.
Add the products you want to your cart. Once you've completed your order, you can review its contents, change the quantity of products, or remove any you don't need.
You can also select any free products you're eligible for, choose additional gifts, and select the gift-wrapping option.
If you want to redeem your loyalty points to reduce your cart total, select the desired number of points in the “Points to Redeem” field and click “Redeem.”
Select your preferred shipping method.
Note: Before confirming your order, make sure the shipping address is correct.
Finally, select a payment method and complete your purchase.
You don’t need to create an account—it’s created automatically when you place an order, based on the email address you provide. If you’d like to track or manage your orders in the future, simply log in using your email address. We’ll send a one-time password to your inbox that will allow you to log in securely.
After placing your order, you’ll receive an email confirming that it has been received.
How can I find out if my order has been accepted for processing?
After placing your order, you’ll receive a confirmation email within a few minutes. You can also check the status of your purchases in your Hdrey account under the “My Orders” tab. If you haven’t received an email, it’s possible that your order wasn’t registered correctly or that you provided an incorrect email address. In either case, please contact us by email at shop@hdriy.com or by phone at 22 230 22 00 (the hotline is open Monday through Friday, from 8:00 a.m. to 4:00 p.m.).v
Why is this product unavailable?
Some products may be temporarily unavailable due to a lack of stock. In such cases, we do everything we can to restock them as soon as possible. In the meantime, you can check the availability of these products at authorized Hdrey stores (find a store) or enter your email address on the product page for the item you’re interested in. You’ll receive a notification as soon as it’s back in stock.
How do I check the status of my order?
Once your order has been shipped, you'll receive a confirmation email with a link to track your shipment. You can also check the delivery status by logging into your Hdrey account and going to the “My Orders” tab. Select the appropriate order to find the tracking link.
How do I use a discount code?
In your shopping cart, enter the discount code in the “I have a discount code” field, then click “Apply” to confirm it. The discount will be applied automatically. Please note that our codes are for one-time use by a single person and are valid while supplies last. In most cases, they cannot be combined with other promotions.
Why isn't my discount code working?
Make sure the code is entered correctly, without any extra spaces or special characters. You can enter it using either uppercase or lowercase letters. If the code still doesn't work, please contact our customer service department for assistance.
Can I add gift wrapping to my order?
There’s no need—we wrap every order in beautiful, exclusive gift packaging, with no additional fees and no need to select extra options. We take care of every detail to ensure your package looks special and is ready to give as a gift the moment it’s opened. You don’t need to select any options in your cart or pay extra—“wrapped with love” is our standard.
How can I get cosmetic samples?
We include a pack of free samples with every order placed on our website—it’s our way of helping you learn more about our products and discover your new favorite formulas. We add the samples automatically, at no extra cost, and we curate the selection to best showcase the diversity of our product line. We hope you enjoy trying out our cosmetics and discover something you’ll love for a long time to come.
LOYALTY PROGRAM
How do I earn Hdrey points?
Earning loyalty points is easy and happens automatically with every purchase—both on the hdriy.com website and in our brick-and-mortar stores. All you have to do is enter your email address when finalizing your order, and the points will automatically be credited to the account associated with that email address.
For every purchase, you’ll receive 10% of the order value in points, which you can use to reduce the cost of future purchases. This is our way of thanking you for your trust and making every visit to Hdrey even more enjoyable!
How many points will I receive for each product?
Our loyalty program is a kind of cashback that lets you save on future purchases. For every 10 zł spent, you earn 1 point, which is worth 1 zł.
For example:
- If you spend 200 zł, you’ll receive 20 points in your account—that’s 20 zł to use on your next order.
- Points are automatically credited after you place and pay for your order—both online at hdriy.com and in our brick-and-mortar stores.
How can I join the Hdrey loyalty program?
This happens automatically—you don’t need to create an account or fill out any additional forms. All you have to do is enter your email address when placing an order, and the loyalty points you earn will be credited to the account associated with that email address.
The points are added to your customer dashboard and Beauty Award, where you can track your current balance. After logging in, you’ll find a complete summary of your accumulated points and your point history in the tabs. Enter your email address, and we’ll send you a one-time, unique password. Once you log in, you’ll immediately see how many points you have available to use.
Do loyalty points expire?
Earned points are valid for 12 months from the date they are credited—so you have a whole year to use them toward future purchases and enjoy additional benefits.
Thanks to automatic point accrual and a convenient points balance overview, using the Hdrey program is truly intuitive—and every purchase becomes even more enjoyable!
How can I use my Hdrey points?
You can use your accumulated points to make purchases at the online store hdriy.com and at brick-and-mortar boutiques, reducing the total cost of your order.
When placing an order, you’ll see your total points in the cart summary. The value of your cart will be reduced by the equivalent value of your points. You can pay with points for part of your order or save up more points to pay for the entire order.
Please note that points for your current order will be credited to your account only after you receive your shipment.
Beauty Award is a simple way to make every transaction even more rewarding!
DELIVERY
How do I get free shipping?
Free delivery to your home or a pickup location is available for paid orders totaling at least 199 zł.
For orders totaling less than 199 zł and for cash-on-delivery shipments, the following rates apply:
- INPOST parcel locker - delivery within 1 business day
- for paid orders of 199 PLN or more - free delivery
- for orders under 199 PLN - 15 PLN (gross)
- for cash-on-delivery (COD) orders - 17.50 PLN (gross)
- INPOST Standard Courier - delivery in 1–2 business days
- for prepaid orders of 199 PLN or more - free delivery
- for orders under 199 PLN - 16 PLN gross
- for cash-on-delivery (COD) orders - 19 PLN gross
- DHL POP / BOX – delivery within 1 business day
- for prepaid orders of 199 PLN or more – free shipping
- for orders under 199 PLN – 13 PLN gross
- for cash-on-delivery (COD) orders – 16.00 PLN gross
- DHL PARCEL – Standard Courier – delivery within 1–2 business days
- for orders of 199 PLN or more (prepaid, excluding COD) – free shipping
- for orders under 199 PLN – 15 PLN gross
- for cash-on-delivery (COD) orders – 18.00 PLN gross
Do you ship internationally?
Yes, we deliver orders within the European Union. We ship outside of Poland in partnership with our trusted carrier, DHL PARCEL International, which offers a convenient “door-to-door” service—from our doorstep straight to the recipient’s address.
International shipments:
- They are shipped only after the order has been paid in advance (prepayment).
- We do not accept cash-on-delivery shipments.
- Each package is carefully secured and insured for the duration of transport.
- Shipments are delivered by land, and the estimated delivery time is 3–5 business days, depending on the destination country.
We ensure a safe and efficient delivery process, which is why, once the package is shipped, the recipient receives a tracking number that allows them to monitor the shipment at every stage of its journey. The price for international shipping depends on the destination country. You can check it in your cart by selecting the appropriate country.
What should I do if I entered the wrong shipping address?
Due to our fast order processing, it may not be possible to change the shipping address after an order has been placed. In this case, please contact our customer service department as soon as possible, preferably via our hotline. If the package has already been shipped to the wrong address, we will try to redirect it. Even if the package is returned to us, we will reship it to the new, correct address as soon as we receive it.
How long does it take to process an order?
We specify the order processing time individually for each product—it is usually 24 hours (excluding weekends and holidays) from the time the purchase is finalized. In special cases and during periods of high order volume, this time may be slightly extended to a maximum of two business days.
How can I track my package?
As soon as your order is shipped, you’ll receive a shipping confirmation email from us. The email will include a tracking link that lets you check where your package is at any given time and when it will arrive at the address you provided.
You don’t have to look for anything—we’ll send all the necessary information straight to your email address so you can look forward to receiving your package!
PAYMENT
How can I pay for my order?
Hdrey offers various payment methods, both online and in-store.
Online payments:
- Credit card (Visa, MasterCard, American Express)
- BLIK
- Apple Pay and Google Pay
- E-gift card
- Cash on delivery (payment upon delivery in cash or by credit/debit card)
Credit payments with a 30-day grace period
In-store payments:
- Credit card (Visa, MasterCard, American Express)
- BLIK
- Cash
- E-gift card
Can I pay upon delivery?
Yes, you can choose to pay upon delivery. When you receive your package from the courier, you can pay with cash, a payment card, or BLIK.
Is the payment secure?
Yes, all transactions are fully secure. Your banking information is encrypted using SSL, which ensures its protection. Hdrey does not have access to this information nor does it store it.
How do I use or order a gift card?
Enter your gift card number on the shopping cart summary page. If your order total exceeds the value of the gift card, you’ll need to pay the difference to complete your order. If you have a balance remaining on the gift card, you can use it toward future orders.
How do I pay with a credit or debit card?
- When finalizing your order, select the “Credit/Debit Card” payment method.
- Enter the 16-digit card number (without spaces), which you’ll find on the front of the card.
- Select the card’s expiration date using the drop-down menu for the month and year.
- In the “Security Code” field, enter the 3-digit code (CVV/CVC) located on the back of the card. This is an additional security measure against unauthorized transactions.
- After entering all the information, click “Pay,” which indicates your acceptance of the General Terms and Conditions of Sale.
The payment is encrypted and completely secure.
E-GIFT CARD – GIFT CARD
What can I buy with an e-gift card?
An e-gift card gives you complete freedom—you can use it to pay for any products available in our selection, except for the purchase of additional gift cards.
Keep in mind that the purchase of a gift card doesn’t count toward the total cart value required to receive free gifts. But don’t worry—when you make purchases using the funds on your card, you’ll be able to take advantage of our gifts and enjoy some extra surprises!
Can I order a gift card with shipping?
Unfortunately, under current law, e-gift cards purchased from the online store are delivered exclusively via email. They cannot be shipped in physical form. If you would like to receive a physical gift card, you must purchase it in-store.
How do I use a gift card?
The gift card can be used both in the online store and in brick-and-mortar boutiques.
- Online shopping: When finalizing your order on hdriy.com, enter the e-gift card number in the appropriate field during checkout.
- In-store shopping: Present your e-gift card at the register—you can show it on your phone screen or as a printed copy.
If your order exceeds the card’s value, you’ll need to pay the difference to complete the order. If you have a remaining balance on the card, you can use it toward future orders.
The gift card can be used to pay for all or part of an order.
How long is an e-gift card valid?
The funds on the e-gift card have no expiration date—you can use them whenever you want! You can use the card both for online purchases at hdriy.com and in our brick-and-mortar stores.
It’s a gift that will never expire and will always be there for you to choose your dream item!
Can I return or exchange an e-gift card?
E-gift cards are non-refundable and non-exchangeable, even if they are lost or stolen.
If you make a purchase using an e-gift card and return the product, the refund will be issued via the same payment method.
RETURNS
When can I return an item?
You have 14 days from the delivery date to return the products you purchased through the hdriy.com website. Returned products must be unused and in their original packaging. The buyer is responsible for return shipping costs.
- It is important to include any gifts you received with your order in the return shipment—otherwise, their value may be deducted from your refund.
How do I make a return?
- You can create a return and track its status through the Customer Portal on our website.
- You can use the pre-filled return form, email it to shop@hdriy.com, and include it in the package.
- Be sure to include your order number in the return shipment so we can properly identify your return.
- Please send the merchandise to the following address:
HDREY POLSKA
ul. Całowanie 103E,
05-480 Całowanie
Can I return an item purchased from the online store in person?
It is not possible to return items purchased from the online store at a brick-and-mortar store.
When will I receive my refund?
Upon receipt and inspection of the returned products, we will issue a refund immediately, no later than within 14 days, using the same payment method.